ELCB hosts a shared (project specific) Client Resolution Centre which is operated by Consultants who are trained to respond to the specific support requirements of our Clients.

Led by the ELCB Account Manager, a specific Client Projects can include the  Call logging, issue escalation, automated distribution of logs and performance reporting. The trained consultants within the Client Resolution Centre ensure the effective resolution of queries logged.  A Client Resolution Centre (more than a traditional help desk) that includes prompt messaging, use of media, social networks and distributed secure information protocols, to ensure there is resolution and constructive distribution and collection of conclusive information. This service also forms part of our Shared Service Centres and can be included as a service within a Programme Management Office (PMO) service portfolio.